Mediation helps you sort out disputes – without involving huge legal fees or going through a long drawn-out court battle.

Mediation is a voluntary, multi-faceted, and confidential process in which a mutually-selected, impartial mediator helps people involved in controversies to reach an outcome of their own making, which may include the resolution of issues and the preservation of vital relationships. Mediation has the broadest application and the greatest potential for resolving disputes and reconciling conflicts.

Litigation is the process of taking a dispute to a court of law. This process is complicated and formal, involving a series of technical steps in terms of the prescribed rules of the court. The parties are dependent on the experience of their legal representatives and the court’s interpretation of the facts of their case and the law, thereby placing the outcome of their case in the hands of other persons.

The alternative to litigation in family matters is conciliation, mediation and facilitation.

It Costs Less

The average cost of a litigated maintenance issue (increase / arrear maintenance) is R10000 – R45000 and the average cost of a mediated issue is less than R 6 000.  If you have children and are contemplating litigating maintenance you can choose litigation, or you can choose a more comfortable and affordable retirement.

When both spouses meet with one Mediator they can share the cost.  A litigated divorce will cost a couple the majority of their assets.  If the spouses were to pay the fees of separate attorneys to represent them, each would be paying a deposit of R12000 just to get started.  Most litigating couples should expect to spend up to R250,000 in a contested divorce per party.  The litigation process can easily trigger increased conflict, resulting in increased costs. Whereas a mediated divorce is typically resolved in 7 hours or less of mediation and result in a total cost of less than R6000.

For those who cannot find resolution through mediation – traditional legal invention through divorce attorneys is always available.

Most Cases Settle

Almost no cases go all the way to a trial, but the generally given number is more than 90%.  Why go through the expense and heartache of setting yourself into a “litigation” mentality if you are going to settle on the steps of the High Court anyway attending roundtable meetings?

Less Stress

Compared to litigation, mediation is much less stressful. Social Justice mediators insist that the parties communicate in a respectful and non-threatening manner. The process is easier and less formal than traditional litigation.

Neutral Perspective

A Social Justice mediator is strictly neutral and impartial: he or she does not act for either party. The media- tor asks the tough questions and steadily moves the process towards understanding and settlement. Mediation is strictly confidential and nothing that you say can be used against you in future.

Experienced family mediators

Social Justice is proud to say that we are the market leader in maintenance and divorce mediation in South Africa.  Some maintenance courts refer complicated maintenance matters to Social Justice for intervention and our clients use our services repeatedly.

Most cases settle

Did you know that most law suits settle on the doorstep of the court? Why then not mediate your case from the outset?  When the case is settled through mediation, the agreement can still be made an order of court.  80% of our cases settle during the first session.

Control over decisions

When ‘solutions’ are imposed on people, they are more likely to resist them.  A court may order certain specific conditions (such as a child visitation schedule) in a litigated divorce.  This may cause on of the parties to comply reluctantly, leading to on-going strife, friction and misery.

People who work together voluntarily to create a shared, mutually beneficial plan have a vested interest in the success of the plan.  There is a much higher likelihood of the parties abiding by such a mutual agreement and having less conflict in the future.


Mediation is the easier way.  It preserve’s relationships between the parties.

Mediation is right for you if:

  • children are involved and you would like to act in the best interest of the children as soon as possible,
  • you wish to save money in terms of legal costs,
  • you do not want a long, costly and dragged out court process – you want to save time

Registration fee of R670 when you submit the family referral form to Hello-Mediation.  Then we ask parties to share the cost of the 2 hour session of R1200 per hour (therefore R1200 per party for the two hours).  In 80 % of our cases settle after one  or two meetings, 10% require a third session.  Then we draft the relevant documentation.  This can vary between R500 and R2950 (Shared 50/50).


Registration Fee : R670

2 Sessions – 4 hours : R4800

Settlement : R2950

Total Cost : R8420

Each party pay 50% – R4210

Only other costs to consider is should you appoint an attorney to assist with making this agreement an order of court.

Mediation Rules

Amendment of Rules Regulating the Conduct of the Proceedings of Magistrates’ Courts in South Africa (Regulation Gazette No. 10151 of 18 March 2014). Please see an excerpt from the Rules below:

“Rule 84”.        “Fees of Mediators”

  • Participating parties in mediation are liable for the fees of the mediator, except where the services of the mediator are provided free of charge.
  • Liability for the fees of the mediator must be born equally between opposing parties participating in mediation. Provided that any party may offer or undertake to pay in full the fees of the mediator.

Step 1 –The first step is the submission of the referral form.  Send Email to info@hello-mediator.co.za to request the referral form.

Step 2 – We initiate the process

  • We will verify the information and request further information if necessary.  We investigate the relevant issues, contact the other party, initiate negotiation and report back to you.  If the parties reach consent with the mediation process, a consent order can be signed to avoid unnecessary court appearances and to save both parties costs and time.
  • Our panel of mediators consist of qualified magistrates, advocates, attorneys, psychologists and social workers.  They are governed by our Code of Conduct and philosophy of early settlement of disputes. Their goal is to enable quick and fair settlement agreements and to ensure that parties who chose not to use attorneys are not at a disadvantage.

Any Questions ?

Book your 30 min free info session

  • As soon as we receive your request we will arrange your free half an hour information session. We will then explain the process as well as answer all your questions.  Phone our offices and arrange your information session.  Please note that should a potential client live in a different province we can conduct the information session via Skype or ZOOM.
  • Contact Us To Book A Free Session

Simple disputes can often be resolved within a few days. More complex disputes may take a few weeks.

If the agreement has been made an order of the court then it can be enforced through the Sheriff of the Court in the same way as any order of a civil court. If it has not been made an order of the court, then it is enforceable in the law in the same way as any other legal binding agreement.

Parenting coordination is a quasi-legal, quasi-mental health dispute resolution process which combines assessment, conflict management, education, facilitation, case management, mediation and limited decision-making functions.

A PC is generally appointed by the court for those high conflict parents who have demonstrated an inability or unwillingness to make parenting decisions on their own, comply with parenting agreements and orders, reduce child-related conflicts and protect their children from the impact of conflict.

When appointed by court order, the PC can proceed with parenting coordination in the best interests of the child.  This may include the issuing of directives – even in circumstances where one of the parties refuses to consult with the PC.

A PC may also be appointed by agreement between the parties to issue directives which are binding on the parties.

The delegation of decision-making authority is a serious matter and only qualified professionals may be appointed to this role.

A PC may be requested by the court to provide a written or oral report to the court.

The parenting coordination process is child-focused and practiced by experienced mental health and/or legal professionals, with specialised training and experience in conflict management, working with high conflict personalities, facilitating child participation, mediation and the issuing of directives.